Privacy Policy

1. Who We Are

LiviCode Tech Solutions Ltd is the data controller for personal data collected through this website.

• Company number: 09993247
• Registered in: England and Wales
• Contact email: [email protected]
• Website: livicode.com

2. What Data We Collect

Contact and consultation enquiries

When you submit our contact form, we collect:

• First name and last name
• Email address
• Organisation name
• Service of interest
• Your message

Newsletter sign-ups

When you subscribe to our newsletter, we collect your email address.

Automatically collected data

When you visit our website, we may collect basic technical data such as your IP address, browser type, and pages visited, for the purposes of site security and analytics. This is handled by our hosting provider, Netlify.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry or consultation request
• Send you our newsletter if you have subscribed (you can unsubscribe at any time)
• Maintain records of our correspondence with you
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interests — responding to business enquiries you have initiated
• Consent — newsletter subscriptions, where you have explicitly opted in
• Legal obligation — where we are required to retain records by law

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Your data may be processed by the following trusted service providers solely for the purpose of operating this website:

• Netlify Inc. — website hosting and form processing (USA; covered by EU-US Data Privacy Framework)
• Google LLC — web fonts served via Google Fonts API (anonymous requests only; no personal data transmitted)

6. Data Retention

We retain enquiry and contact form data for up to 3 years from the date of your last interaction with us, after which it is securely deleted. Newsletter subscriber data is retained until you unsubscribe.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure — request that we delete your data ("right to be forgotten")
• Restrict processing of your data in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website uses a single cookie preference stored in your browser's local storage to remember whether you have accepted or declined our cookie notice. We do not currently use tracking or advertising cookies. If this changes, this policy will be updated and your consent sought.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and our hosting provider maintains industry-standard security practices.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

• Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Phone: 0303 123 1113

We would, however, welcome the opportunity to address your concerns before you approach the ICO, so please contact us first.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any questions or requests relating to this policy, please contact us at [email protected].